Set any rewards you want
By John | May 1, 2009
One of the advantages of Eastbiz Loyalty Software is the possibility to set any rewards you want for your customers. First of all it is really up to you how you want to call your reward currency. It can be points, miles, rewards, fictional currency or any name you come up with. Just change the name of the currency in your admin center.
Then you have several choices how you want to reward your customers:
- Products/services. As an admin you can enter any product or service to be redeemed for points. For example buy a CD for 1,000 points. There is an unlimited number of products or service you can set up. Your customers will be able to redeem online or in the store.
- Discount for points. You can offer discount to your store (discount coupon or online coupon) to be redeemed for certain amount of points. For example get $10 OFF for just 1,000 points. Your customers can redeem online or in the store.
- Redeem exchange rate. You can set any redeem exchange rate and have customers redeem points in your store (using a membership card). For example $1 for every 1,000 points.
Topics: Product Features | 16 Comments »
16 Responses to “Set any rewards you want”
Comments
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2:18 am on August 27th, 2009
This seems to be a nice tool.
Does your tool work in offline mode i.e if the store is cut off from its central / corporate and if I want to redeem some points at store – will we be able to achieve this ?
Regards
Vasu
10:38 am on August 27th, 2009
It works if you have Internet connection, because the software runs on server (hosting). If you cannot connect to internet you cannot access the loyalty software.
11:37 am on November 6th, 2009
Can you provide more information? I don’t have any solid questions at this time, however I was wondering if I can have other businesses attached to the software I am using. For $1000? Are there any other hidden costs? Do you take an additional cut? What term will the $1000 cover?
Where are you located?
How long have you been doing loyalty software?
I guess I do have questions right now
7:02 am on January 12th, 2010
No other cut. Flat fee price for software license. No hidden cost. Development team is located in Czech Republic. We operate the biggest web based loyalty program in Czech Republic – http://www.fazole.cz. The business started in 1999.
12:58 pm on January 17th, 2010
I want to establish a loyalty and gift card program for my town, where any of the participating merchants can accept the value of the gift card and assign points for cash purchases. Here are my questions:
1) Do the merchants have to have an Internet connection open to check the current value of the gift card? Or can it be checked through their credit card terminal?
2) Are transactions posted immediately? Or is it possible that a person with a $20 gift card could make a purchase using the entire value of the card and immediately go to another merchant and use the gift card again for another purchase?
5:25 am on January 19th, 2010
They will have to have internet. Otherwise it will not work. Even the credit card terminal is connecting to Internet. Yes, transactions are real time.
5:07 pm on February 9th, 2010
How do you scan barcode on back of loyalty card? Do you sale barcode equipment to use with software?
7:03 pm on February 9th, 2010
You can use any bar code reader (or just type the number manually)
8:32 am on March 13th, 2010
I noticed that the software is point based. Do you have or offer any other modules with the software? For example, for the entire program I would like to issue out instant rewards for every 1000th swipe (meaning the total number of swipes for the entire program).
8:59 am on March 13th, 2010
It doesn’t matter if you call it swipes, points, miles, purchases… it is the same thing.
You can offer reward if someone buys 10 coffees and will get one free after that.
You can create reward if someone earns 10,000 points… or transactions.
In your case you will offer one point (swipe, mile, etc.) per transaction (swipe in your case). So if someone accumulates 1000 points that will mean they did 10,000 transactions with you.
1:55 pm on May 14th, 2010
The program I work for would like to create a recognition program for volunteers who give 200 hours of service a year.
We would like to work with local businesses to create a discount card that would be activated when they reached the hours required by the program. Would a program work for something like that? Every business would be offering different discounts.
What type of card would be used with this type of system? A barcode card? How does it work?
3:55 am on May 17th, 2010
You can create campaigns of earning points for your volunteers and offer a certain number of points for every hour worked. For example you would give 5 points for one hour worked. When a volunteer gets 1000 points (=200 hours) you can offer them something. Now, for the reduction is a bit more complicated. Our system is intended to work in the following way: your clients(vlounteers) earn points according to their interaction vith you (hours worked in this case) and you offer them the reduction/gift. If you want your clients to access third party reductions/gifts, then you will have to agree with the local business to offer you reduction/gift vouchers which you can give to your clients once they’ve reached the necessary number of points. For that you can create campaigns for spending the points and the volunteers can choose from different reductions you might offer (which may have different “price” in points)
And yes, the cards are barcode cards (if you choose to have them) otherwise you can operate only with e-mails too. In case you decide to have the barcode cards, you will need extra tools: barcode reader maybe a card printer too (if you want to generate the cards yourself – see http://www.eastbiz.net/loyalty-cards/ ). Each client is identified using the corresponding barcode and the system manages their points earnings/spendings.
11:38 am on August 13th, 2010
Will it also work if some points will be earned by non-sales related actions like filling up survey forms, submitting photos, etc?
11:39 am on August 23rd, 2010
It will work in those cases as well, only that you need a little extra work to link the pages from the end of the surveys or the photo uploading to the rewarding system. This has been already successfully implemented in http://www.fazole.cz, where the clients can earn points for visiting specific web-pages. Unfortunately, for the moment we have only a czech version, but we can cooperate to set up the application for your needs.
5:55 am on August 25th, 2010
hi
i m looking to your system and have a questions:
- possibility to have a full report in csv about the redeem orders done by customers including selected customer data (needed in case of gift shipment to home).
thanks
6:27 am on September 1st, 2010
We do not have implemented yet such a functionality, but customer details in csv would be easy to provide in case someone would need it.